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Unable to backup Oracle database

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I need a solution

Good morning,

I am trying to backup my Oracle database with netbackup 7.6.1 since few days without success.

the status below:

05/23/2016 10:53:33 - Info nbjm (pid=1356) starting backup job (jobid=28711) for client 172.21.5.48, policy Oracle_test, schedule Full
05/23/2016 10:53:33 - Info nbjm (pid=1356) requesting MEDIA_SERVER_WITH_ATTRIBUTES resources from RB for backup job (jobid=28711, request id:{36045CE4-20CC-11E6-BDBA-9262310CA726})
05/23/2016 10:53:33 - requesting resource NetBackup_DD_FRV_DP-stu
05/23/2016 10:53:33 - requesting resource fr_master.NBU_CLIENT.MAXJOBS.172.21.5.48
05/23/2016 10:53:33 - requesting resource fr_master.NBU_POLICY.MAXJOBS.Oracle_test
05/23/2016 10:53:33 - granted resource  fr_master.NBU_CLIENT.MAXJOBS.172.21.5.48
05/23/2016 10:53:33 - granted resource  fr_master.NBU_POLICY.MAXJOBS.Oracle_test
05/23/2016 10:53:33 - granted resource  NetBackup_DD_FRV_DP-stu
05/23/2016 10:53:33 - estimated 0 kbytes needed
05/23/2016 10:53:33 - Info nbjm (pid=1356) started backup (backupid=172.21.5.48_1463997213) job for client 172.21.5.48, policy Oracle_test, schedule Full on storage unit NetBackup_DD_FRV_DP-stu
05/23/2016 10:53:33 - started process bpbrm (pid=13378)
05/23/2016 10:53:34 - Info bpbrm (pid=13378) 172.21.5.48 is the host to backup data from
05/23/2016 10:53:34 - Info bpbrm (pid=13378) reading file list for client
05/23/2016 10:53:34 - Info bpbrm (pid=13378) starting bphdb on client
05/23/2016 10:53:34 - Info bphdb (pid=10599) Backup started
05/23/2016 10:53:34 - Info bphdb (pid=10599) Processing /usr/openv/netbackup/ext/db_ext/oracle/samples/rman/hot_database_backupOryx1_BP1.sh
05/23/2016 10:53:34 - Info bphdb (pid=10599) Waiting for the child status
05/23/2016 10:53:34 - connecting
05/23/2016 10:53:34 - connected; connect time: 0:00:00
05/23/2016 10:53:35 - Error bpbrm (pid=13378) from client 172.21.5.48: ERR - Script exited with status = 2 <none of the requested files were backed up>
05/23/2016 10:53:35 - Error bpbrm (pid=13378) from client 172.21.5.48: ERR - bphdb exit status = 6: the backup failed to back up the requested files
05/23/2016 10:53:36 - Info bphdb (pid=10599) done. status: 6: the backup failed to back up the requested files
05/23/2016 10:53:36 - end writing
the backup failed to back up the requested files  (6)
 

the problem seems to come from the script but i have no idea!

thank you for the help!

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