Hello.
Im really stuck here, so hoping to find some answers here. There were some problems with creating or editing backup jobs, so the support told me to try repair installation of Backup Exec 15. Before that I insalled FP4. After the repair installation, Robotic Library and Tape Drives went offline, so all backups what goes to tapes now fails. Its been a week of support calls but they cannot find the problem, and looks like they are out of ideas.
I have already checed the drivers : Medium Changer device - Unknown Medium Changer (MS drivers) For Tape drives - its symantec drivers. Also checked group polcy settings - no policy enabled that disables writing on tapes. Tried to reinstall the drivers. Tried to do the power off cycle of the server and the library. Nothing helps. Error messages I got are:
Backup Exec Alert: Storage Error (Server: "BACKUPEXEC") Backup Exec was unable to initialize and communicate with the device \\.\Tape1 [HP Ultrium 6-SCSI 33ES] (The system cannot find the file specified.). Click the link below for more information on how to diagnose the problem. Backup Exec Alert: Storage Error (Server: "BACKUPEXEC") Backup Exec was unable to initialize and communicate with the device [STK SL150 0225] (The system cannot find the path specified.). Click the link below for more information on how to diagnose the problem. Backup Exec Alert: Storage Error (Server: "BACKUPEXEC") Backup Exec was unable to initialize and communicate with the device \\.\Tape0 [HP Ultrium 6-SCSI 33ES] (The system cannot find the file specified.). Click the link below for more information on how to diagnose the problem. ADAMM configuration warning. The device driver may not be installed for device : Identifier : STK SL150 0225. Type : MediumChangerPeripheral.
If I try to run the backupJob:
(Server: "BACKUPEXEC") (Job: "xxxx") xxx -- The job failed with the following error: The operation failed to acquire the minimum number of drives and media needed.
PvLSvl Log:
14 PVLSVR 5420 5/6/2016 12:14:25 PM 3040 PvlDevice::ReadDeviceScsiInquiryInfo()
0003:0000:0011:0000 "HP Ultrium 6-SCSI 33ES", "\\.\Tape1"
15 PVLSVR 5420 5/6/2016 12:14:25 PM 3040 PvlDevice::ReadDeviceScsiInquiryInfo() - OpenHandle
ERROR = 0x00000005 (ERROR_ACCESS_DENIED), Device Path = "\\.\Tape1"
17 PVLSVR 5420 5/6/2016 12:14:25 PM 3040 PvlDevice::ReadDeviceScsiInquiryInfo() - OpenHandle
ERROR = 0x00000003 (ERROR_PATH_NOT_FOUND), Device Path = ""
18 PVLSVR 5420 5/6/2016 12:14:25 PM 3040 PvlDevice::ReadDeviceScsiInquiryInfo()
0003:0000:0021:0000 "HP Ultrium 6-SCSI 33ES", "\\.\Tape0"
19 PVLSVR 5420 5/6/2016 12:14:25 PM 3040 PvlDevice::ReadDeviceScsiInquiryInfo() - OpenHandle
ERROR = 0x00000005 (ERROR_ACCESS_DENIED), Device Path = "\\.\Tape0"How and where can I check the permissions on the Tape0 and Tape1 as it cleary states that somewhere it does not has access anymore.
Thanks and hoping for an answer.